FROM US TO YOU.

More music. Less postage.

Free standard shipping on orders over €250. Your product subtotal after discounts must be more than €250. At €250.00 standard delivery charges apply; from €250.01 eligible standard delivery is free.

The destination and packed parcel must be eligible. Free shipping covers transport, not any import taxes, duties or customs charges.

Packed by us. Shipped with Posten.

We pack orders in Norway and hand them to Posten (Norwegian governmental mail service company) for tracked standard delivery. Protective packaging and packing are included in your product price.

Norway, the Nordics & Europe

We plan tracked standard delivery across Norway, the Nordics and Europe wherever Posten supports the address and the applicable import arrangements.

When sales open, enter your delivery address to see the lowest available tracked standard rate for your parcel before payment. The final price depends on your address and the packed weight and dimensions.

Islands, overseas territories and other special destinations are checked separately. If we cannot confirm a service and its price, that address will not be available for payment.

When will my order arrive?

Check the dispatch or delivery period for the products you choose. The agreed timing is included in your order confirmation. A dispatch estimate describes when your parcel leaves us, not when it arrives.

Items marked Pre-order have their own production, payment and delivery information. For mixed orders, checkout states whether the items ship together or separately. Stocked goods do not automatically follow a pre-order schedule.

For current campaign details, visit the collection or the first-run page.

Prices and taxes

Prices are in EUR. PLANET B is currently not registered for Norwegian VAT (value added tax). Norwegian VAT is therefore not charged under the current setup. Import taxes collected in another country are separate and may still apply.

Import charges

There are no import charges on delivery within Norway. International orders may attract import VAT, customs duty and a carrier clearance fee for processing customs. Checkout identifies who collects these charges and states the amount or calculation method before you order. Free shipping covers transport only.

Routes requiring prepaid import charges are available only when the arrangement is in place and the amount collected can be shown before payment.

Returns and changes

You can withdraw before dispatch and within 14 days after receiving your goods. Send a clear message to poe.power.no@gmail.com. Standard size choices, listed artwork and limited-edition status do not remove this right.

Send a change-of-mind return within 14 days of your notice; you pay direct return postage. Necessary returns of faulty or incorrectly supplied goods are at our cost. We refund to the original payment method without a restocking fee. For a full withdrawal, standard outward delivery is refunded too.

Return address: PLANET B / ALPAKA MUZIK Europe, Heiamyrå 16 A, 4033 Stavanger, Norway. Include your order reference and keep proof of posting. You do not need our permission or a return authorisation number to use your withdrawal right.

Read the full withdrawal, refund and delay terms, or use the optional withdrawal form.