TERMS OF SALE.

For every piece you choose

These terms apply to consumer purchases of physical goods from ALPAKA MUZIK Europe, including stocked products, limited editions, product packs and pre-orders. Digital products and services are outside their scope.

The product page and checkout identify what you are buying, its availability, any campaign benefits and the agreed payment and delivery details. A limited edition or pack is not automatically a pre-order. The pre-order section applies only to products clearly marked Pre-order before purchase.

Who you are buying from

The seller for ALPAKA MUZIK Europe is PLANET B, Norwegian organisation number 826 164 492. Registered business address: Gamle Madlaveien 36, 4009 Stavanger, Norway. Customer service: poe.power.no@gmail.com. Telephone: +47 956 20 618.

Postal, delivery and return address: PLANET B / ALPAKA MUZIK Europe, Heiamyrå 16 A, 4033 Stavanger, Norway. Use this address for returned goods, written notices and business correspondence.

Your order and payment

Review and correct your products, sizes, artwork, quantities, delivery address and total before placing your order. Adding goods to your bag does not reserve them or create a purchase agreement. The final order action clearly states that it creates an obligation to pay; the agreement is formed when you submit that order.

Available payment methods are shown at checkout. For stocked goods paid by card, we charge the amount when the goods are dispatched and may reserve it when you order. A reservation temporarily holds the amount on your card; it is not a completed payment. The separate pre-order payment terms apply only where clearly stated before purchase.

Your confirmation records the order reference, products, prices, payment status and agreed delivery details, together with the applicable terms and withdrawal information. A failed or cancelled payment is not confirmation of a paid order.

If an item becomes unavailable or an error affects your order, we will contact you promptly to agree a solution. We do not substitute products or increase the agreed price without your agreement. Amounts paid for goods we cannot supply are refunded, without limiting your statutory rights.

If your item is a pre-order

This section applies only to items marked Pre-order. The product page states when production takes place, when you pay and the expected dispatch or delivery period. The same information is included in your confirmation.

For a pre-order expressly offered with payment before production, the full amount shown is charged when you complete checkout. We then produce and dispatch under the agreed schedule. Your cancellation and refund rights remain in place. Stocked goods do not follow this payment or production schedule.

For an order containing both stocked and pre-order goods, checkout states whether they ship together or separately, the timing and the total delivery charge. Pre-order status does not remove your cancellation, withdrawal or defect rights.

The price, clearly

Prices are in EUR and include packing and protective packaging. Before payment, checkout shows your products, discounts, delivery, any taxes or import charges collected by us, and the total payable to us. We do not add undisclosed charges after you order.

PLANET B is currently not registered for Norwegian VAT (value added tax). Norwegian VAT is therefore not charged under the current setup. Import taxes collected in another country are separate and may still apply.

Free standard transport applies when the product subtotal after discounts is more than €250, for an eligible address and parcel. €250.00 does not qualify; €250.01 does. Import charges are separate from this offer. Your bank may apply its own currency conversion or fees.

From us to you

We pack orders in Norway and hand them to Posten (Norwegian governmental mail service company) for tracked standard delivery. The dispatch or delivery period follows the products you select and is confirmed with your order. A dispatch estimate is not an arrival date. If no different delivery period is agreed, delivery takes place without undue delay and no later than 30 days after ordering.

Enter your delivery address to see the available service and its price before payment. Availability and price depend on the destination and packed parcel. Packing and protective packaging are included in the product price.

Only destinations with a confirmed tracked standard service and supported customs arrangement can be ordered. We remain responsible until you, or a person you designate other than the carrier, receive the goods. Contact us about a lost or damaged parcel; you do not have to resolve our claim with the carrier yourself.

If the agreed timing cannot be met, we will contact you with a revised estimate and your options. A notice alone does not extend your agreed deadline. You retain your rights to require delivery, set a reasonable additional deadline and cancel for non-delivery, and any statutory compensation rights. No extra deadline is needed where the law permits immediate cancellation.

Across borders

For delivery within Norway, there are no import charges. Goods sent from Norway to another country may attract import VAT, customs duty and a clearance fee charged by the carrier for processing customs. These charges can apply even when transport is free.

Before you pay, checkout identifies whether import charges are collected by us or paid separately to the destination authority or carrier. Where the amount cannot reasonably be determined in advance, the applicable calculation method is explained before ordering. Duty depends on the destination, product classification, origin and customs value; import VAT may also be calculated on shipping and duty. Carrier clearance fees are separate.

Destinations requiring sender-prepaid import charges are offered only when we can arrange them and disclose the amount collected before payment. Import treatment depends on the destination, product origin and classification, and applicable rules.

For an international return, retain your customs and payment records. Charges paid directly to a third party are not automatically refunded by us; we will provide reasonable order documentation for any available customs refund process. This does not limit our responsibility for our own error or breach.

Changed your mind?

You may withdraw without giving a reason before dispatch and until 14 days after receiving your goods. For one order delivered in separate shipments, the period starts when you receive the last item. Send a clear cancellation message before the deadline by email or letter. Our withdrawal form is optional. You do not need to wait for our reply to exercise your right.

Standard sizes and listed artwork are not treated as personalisation. Pre-order production, a limited edition or a complimentary numbered card do not remove your withdrawal right.

Send the goods back within 14 days after your notice to PLANET B / ALPAKA MUZIK Europe, Heiamyrå 16 A, 4033 Stavanger, Norway. You pay direct return postage for a change-of-mind return, including from abroad. We pay the necessary return cost for faulty or incorrectly supplied goods.

Include your order reference or another way to identify the purchase, and keep proof of posting. You do not need a return authorisation number or our approval to exercise your withdrawal right. Contact us for a suitable prepaid return arrangement if the goods are faulty or incorrect.

Inspect and try on the goods as you would in a shop. You are only responsible for loss in value caused by handling beyond what is needed to establish their nature, characteristics and function, where the law allows. Original packaging is helpful, not compulsory. Leaving a parcel uncollected does not itself notify us of withdrawal.

Your money back

For withdrawal from the whole order, we refund amounts paid to us, including standard outward delivery. Free delivery has no charge to refund. Refunds use the original payment method without a refund or restocking fee, unless you expressly agree otherwise.

We refund without undue delay and within 14 days of your withdrawal notice. For delivered goods, we may wait until we receive them or evidence that you sent them back, whichever comes first. No return hold applies to an order not yet dispatched.

For a partial return, we refund the amount allocated to the returned item after discounts, without retrospectively adding a shipping charge. A pack discount is allocated proportionally across its components. Statutory rights remain unchanged.

Something wrong? We sort it out.

Contact us about faulty, damaged or incorrectly supplied goods. Include an order reference and description; photos help where practical. Other evidence of purchase is acceptable if your original confirmation is unavailable.

Statutory remedies can include repair, replacement, a price reduction, cancellation and compensation. Necessary remedies are at our cost. Under Norwegian consumer law, notify us within a reasonable time after discovering the problem; two months is always sufficient. The complaint period is normally two years, or five years for goods intended to last substantially longer. This is separate from the 14-day withdrawal period.

Your rights stay yours

These terms, the product information and checkout details form your purchase agreement. The version supplied with your order applies; later changes do not rewrite it. Norwegian law applies without removing mandatory consumer protections that also apply in your country.

Contact us first about a dispute. If it remains unresolved, you may seek mediation through Forbrukertilsynet (the Norwegian Consumer Authority) and, where applicable, the Norwegian Consumer Complaints Board. For cross-border EU/EEA purchases, your local European Consumer Centre may help. Your right to use the competent courts is unaffected.