Human questions. Straight answers.
NEED A HAND?
A little clarity, without turning down the music.
Can I buy something now?
Not yet. You can choose pieces, select proposed sizes and build a pack in your selection bag. This saves your choices in your browser; it does not reserve stock, place an order or take payment.
Are all products pre-orders?
Product pages identify which items are pre-orders. Stocked goods, when offered, follow their own delivery schedule. Our terms of sale cover stocked goods, limited editions, packs and pre-orders.
What is special about the current first run?
This collection is planned as a paid pre-order campaign, with production and printing after the pre-order period. Expected dispatch is February 2027, from Norway. Each paid first-run order includes one numbered postcard, matching the number in its confirmation. See the first-run details. These benefits and dates apply to this campaign.
Is this the Canadian / US store?
This is the European store project, with prices in EUR. Delivery and import treatment depend on your destination. See prices and tax information.
Where can I find my size?
Confirmed measurements will be added to the size guide and each product page. We have not published guessed size charts.
Who packs and ships my order?
We pack your order in Norway and hand it over to Posten (Norwegian governmental mail service company). Protective packaging and packing are included in your product price. The delivery timing follows the products you order and is included in your confirmation.
Which countries will you deliver to?
We plan tracked standard delivery across Norway, the Nordics and Europe wherever Posten supports the address and the applicable import arrangements. When sales open, enter your delivery address to see the lowest available tracked standard rate for your parcel before payment. See delivery details.
I saw the merch at a show. Is this the same world?
This project brings the ALPAKA MUZIK product world seen at European concert venues into a dedicated European online shop. Availability may differ between venues and the online store.
Can I cancel or return my order?
Yes. You can withdraw before dispatch and within 14 days after receiving your goods. Standard sizes, listed artwork, a limited edition or a pre-order do not remove that right. Read the return and refund terms or use the optional withdrawal form.
How can I get in touch?
Email poe.power.no@gmail.com. You can also call +47 956 20 618. Already have an order confirmation? Reply to it and keep your order reference in the subject.
Postal, delivery and return address: Heiamyrå 16 A, 4033 Stavanger, Norway. You can also send written withdrawal notices to this address.